Returns & Refunds Policy

Return Policy

We offer a 30-day return policy for most items. To be eligible for a return:

• Item must be unused and in original packaging
• Item must be in the same condition as when received
• Return request must be made within 30 days of delivery
• Original receipt or proof of purchase is required
• All accessories and documentation must be included

How to Return an Item

Follow these simple steps to return an item:

1. Contact Us: Reach out to our customer service team via phone or email to initiate a return
2. Provide Details: Share your order number and reason for return
3. Pack Securely: Pack the item securely in its original packaging with all accessories
4. Get Label: We'll provide you with a return shipping label
5. Ship Back: Send the package using the provided label
6. Get Refund: Once we receive and inspect the item, we'll process your refund

Refund Process

Refunds will be processed to your original payment method within 5-10 business days after we receive and verify the returned item.

• You will receive an email confirmation once the refund is processed
• Refund amount will include the product price (excluding shipping fees unless item was defective)
• Processing time may vary depending on your payment method

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, damaged, or modified
• Items without original packaging or tags
• Personalized or custom-made items
• Items purchased more than 30 days ago
• Items that are hygienic in nature (e.g., opened consumables)